DoseMate Support

Operator: 智子科技（三河）有限公司

If you need help with DoseMate, contact support@geeker.net.cn.

Common help topics

Make sure notification permission is enabled in iOS Settings if reminders are not appearing.
Check the reminder schedule, frequency, and course date in the medication detail screen if a task does not appear when expected.
If you changed reminder settings, reopen the app so DoseMate can refresh local notifications.
If you no longer need a reminder, you can pause, end, or delete the medication inside the app.