Technical Support
Last Updated: December 18, 2025
Welcome to InstaSign. If you encounter any issues while using the App or need technical support, please contact us using the following methods.
1. App Information
2. Contact Information
If you encounter any issues while using the App or need technical support or feedback, please contact us using the following methods:
We will respond to your email within a reasonable time (usually 1-3 business days) after receiving it.
3. Frequently Asked Questions
3.1 App Usage Questions
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Q: How do I add face information?
A: Go to the "Face Library" tab, select or create a face library, tap the "Add Face" button, enter the name and number, then take a photo or select a photo from the album.
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Q: How do I perform face check-in?
A: Go to the "Face Check-in" tab, select the face library to match, choose a check-in method (real-time video check-in, camera photo check-in, or album selection check-in), and tap "Check-in" to save the record after a successful match.
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Q: How do I view check-in records?
A: Go to the "Check-in Log" tab to view all check-in records. Tap a record to view detailed information.
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Q: What should I do if face recognition is inaccurate?
A: The face recognition function of this App may be affected by factors such as lighting, angle, and occlusion. We recommend using it in a well-lit environment with frontal shooting, ensuring the face is clearly visible.
3.2 Data Backup Questions
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Q: How do I backup data?
A: This App is an offline application, and data is stored locally on your device. You can use the App's export function to export data as Excel/CSV format files and save them to other storage locations (such as cloud drives) for backup.
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Q: Will I lose data if I uninstall the App?
A: Yes, uninstalling the App will delete all data on your device. We recommend backing up important data using the export function before uninstalling.
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Q: How do I restore data?
A: If you previously exported data, you can use the App's import function to restore data from Excel/CSV files.
3.3 Feature Questions
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Q: What data formats are supported for import/export?
A: This App supports Excel/CSV format for data import and export.
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Q: Does the App require an internet connection?
A: This App is an offline application, and core functions do not require an internet connection. Network permission is only needed when importing Excel/CSV files that contain network image links to download images.
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Q: What languages does the App support?
A: This App supports multiple languages, including English, Simplified Chinese, Traditional Chinese, Japanese, Korean, and more. You can switch languages in Settings.
4. Feedback Channels
We highly value your feedback and suggestions. If you encounter any issues while using the App or have feature suggestions, please contact us using the following methods:
- Send an email to support@geeker.net.cn
- In your email, please provide detailed information about the issue or suggestion, including:
- Problem description or suggestion content
- Device model and iOS version
- App version number
- Steps to reproduce the issue (if applicable)
- Relevant screenshots (if applicable)
We will carefully evaluate your feedback and consider improvements in future versions.
5. Other Information
- This App is an offline application, and all data is stored locally on your device. We cannot remotely access your data.
- For privacy protection information, please see the Privacy Policy.
- For terms of service information, please see the Terms of Service.
Thank you for using InstaSign!